The pandemic is over, and businesses have started to come back to full capacity. The product and service sectors have come back to life, especially the delivery services, and that’s where the delivery agents and customers face issues. A lack of payment options and only cash-on-delivery options are some reasons for the delivery delays. And as said earlier, some of the reasons are the unavailability of customers at home and lack of payment options. This issue existed before the pandemic, and now the problem has arisen again, and the only way to counter the problem is by bringing SMS payments to the payment options.
SMS payment is also a solution to the contactless delivery option, as the delivery agent can leave the products at the doorstep and send a message to the customer. The customer can make the payment then and there through the link in the SMS. So, as several societies and communities have put strict contactless delivery rules, this payment method is the best option for both the customer and the business.
But, what is the link? And how does the customer pay the bill through the link?
If you are also looking for a proper payment solution without delays, this article is written for you. Read on to understand the importance of SMS payments and benefits:
What Is SMS Payment?
It is the method of accepting payments from the consumers by sending a text message/email. The delivery department or the delivery agent can send a payment link (in the SMS) to the buyer’s cell phone from the delivery application. And the payment through the SMS link is very simple: open the SMS, click the link and choose the payment option. One can pay via debit card, credit card, net banking, or any other method.
This way, all the confusion and delays in the payment will be eliminated, and the delivery agent can place the product at the doorstep and leave. Also, there will be no direct contact between the customer and delivery boy; hence all the Covid19 rules will be followed.
How Useful is the SMS Payment Solutions?
This type of payment method is very usual for businesses that do delivery services. Exclusive online stores and other delivery services can incorporate this payment method for flawless cash transactions and deliveries. The benefits of this payment solution are listed below:
Customer’s Convenience
SMS payments are the easiest and trouble-free payment method. The business can request the payment at any time they want. For example, cash on delivery is impossible if a customer orders a gift for their family who lives in another location and wants the business to deliver it there. In these types of cases, the SMS payment solution comes in handy, as the delivery agent or business can send an SMS with a payment link before, on the day of delivery, or after the delivery.
Efficient Delivery Practise
A positive reputation comes from flawless service, and for this to happen, the delivery and payment must be free of confusion and hindrances. So, through this payment solution, the delivery agent need not visit the customer’s house multiple times or call them to collect the delivery and make the payment.
Easy Payment Collections Process
Choosing an SMS payment method can make it easier to accept the payments at any time and from any place. It helps the finance department collect outstanding payments and bills receivables with ease. The SMS payment application can even send SMS reminders to the customers who didn’t pay the money.
Improve the Sales
Many customers prefer to pay on delivery, and having a faulty or slow payment system could result in the loss of these customers. So, if the business has to offer a cash on payment option, the payment must be quick and smooth. As such, offering an SMS payment option will help increase the customer retention rate.